Frequently Asked Questions

About the Pass...

• What is an Explorer Pass?
• What’s the catch? How can you offer all this at such an affordable price?
• How does the New York City Explorer Pass work
• Does my pass expire?
• How do I know which attractions to visit?
• How do I get a value out of a New York City Explorer Pass?
• If I purchase online, how do I get my passes?
• Do you offer group rates?
• Are there Explorer Passes for other cities?
• I'm going to New York City tomorrow. Can I still order a New York City Explorer Pass?

On Your Trip to New York City...

• Where can I buy a New York City Explorer Pass?
• If I have a VOUCHER. Where do I PICK UP the Explorer Pass and Guidebook?
• How do the included City Tours work?
• How do I get my tickets for the Statue of Liberty and is it true that I get to skip the line?
• How does the New York Water Taxi attraction work?
• Do I really get to skip the long lines at the Metropolitan Museum and the Museum of Modern Art?
• Why do you offer the Top of the Rock Observation Deck instead of the Empire State Building?